1. Small Paintings, Studies & Archival Prints (Returns Accepted on Terms)
We want collectors to be delighted with smaller original studies and archival limited edition prints (items valued under $1,000 USD). Returns for these pieces are accepted under the following strict terms:
- 14-Day Notification Window: You must contact our fine art concierge at
concierge@aalifestyles.artwithin 14 calendar days of delivery. - Pristine Condition: The artwork, frame, and embossed certificate must be in flawless, unaltered condition without any fingerprint oil, moisture, or surface abrasion.
- Original Packaging: Artworks must be returned in their original foam-lined archival packaging.
- Insured Return Shipping: The collector is responsible for insured, trackable return courier transit. Once inspected by our curators, a refund minus original transit costs will be issued to your payment method.
2. Large Original Paintings & Monumental Works (No Returns or Refunds — Built on Order)
Important Policy Notice: For all large-scale original paintings, monumental canvas acquisitions ($1,000+ USD), and custom commissions, all sales are strictly final and non-refundable.
Rationale: Large-scale masterworks are bespoke creations individually prepared, custom-stretched on aluminum cross-braced bars, cured with specialized archival resin varnishes, hand-gilded, and secured inside custom-built Baltic birch crates manufactured specifically to the collector's bespoke order.
To ensure total collector peace of mind before shipping:
- High-resolution 4K studio macro photography and video condition reports are provided prior to crate sealing.
- White-Glove transit insurance covers 100% of the declared artwork value against physical damage in transit.
3. Live Video Painting Academy Passes
Live masterclass seat reservations may be cancelled for a full refund up to 48 hours prior to the scheduled live broadcast time. Within 48 hours of the broadcast, seat passes are non-refundable, but full lifetime 4K replay access and downloadable digital reference guides will remain active in your collector account indefinitely.